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Satisfaction
01: Integrated Care Projects–Program Satisfaction Levels
Final.
Levels of patient (client) satisfaction with
University medical clinics and Community Based Organizations providing
psychosocial services were very high. This Knowledge Item shows
distribution of satisfaction for different aspects of the programs.
-
Satisfaction 02: Integrated Care
Projects–Gender Differences in Satisfaction
Final.
In the Community Based Organization and
University medical clinic projects, women tend to be slightly more
satisfied with the services than are men. This Knowledge Item contrasts
the satisfaction levels of men and women for different aspects of the
programs.
-
Satisfaction 03: Integrated Care
Projects–Dimensions of Client Satisfaction
Final.
The scale used to measure patient (client)
satisfaction for the University medical clinic and Community Based
Organization projects tends to measure one dimension of general
satisfaction (or to be unifactorial). This Knowledge Item presents a
statistical test of the hypothesis that the different areas of the
programs rated were rated in a general way in terms of how the client
felt about the program overall.
-
Satisfaction 04: Integrated Care
Projects–Reliability of Satisfaction General Measure
Final.
The scale used to measure patient (client)
satisfaction for the University medical clinic and Community Based
Organization projects measures general satisfaction with relatively high
reliability. This Knowledge Item presents an internal consistency
analysis (coefficient alpha) of the ratings of the different aspects of
the programs.
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Satisfaction 05: Managed Care Projects–Program
Satisfaction Levels
Final.
Levels of patient satisfaction with the Managed
Care projects were very high. This Knowledge Item shows distribution of
satisfaction for different aspects of the programs.
-
Satisfaction 06: Managed Care Projects–Gender
Differences in Satisfaction
Final.
In the Managed Care projects, men and women were
about equally satisfied with the treatment program they received. This
Knowledge Item contrasts the satisfaction levels of men and women for
different aspects of the programs.
-
Satisfaction 07: Managed Care Projects–Dimensions of
Client Satisfaction
Final.
The scale used to measure patient satisfaction
for the Managed Care projects tends to measure one dimension of general
satisfaction (or to be unifactorial). This Knowledge Item presents a
statistical test of the hypothesis that the different areas of the
programs rated were rated in a general way in terms of how the client
felt about the program overall.
-
Satisfaction 08: Managed Care Projects–Reliability of
Satisfaction General Measures
Final.
The scale used to measure patient
satisfaction for the Managed Care projects measures general satisfaction
with relatively high reliability. This Knowledge Item presents an
internal consistency analysis (coefficient alpha) of the ratings of the
different aspects of the programs.
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Satisfaction
09: Integrated Care Projects:
Relationship of Total Satisfaction to Need and Vulnerability Factors
Final.
For the Community and
University Clinic Projects, the total of eight client satisfaction
items was significantly related to several of the 14 patient need and
vulnerability factors.
-
Satisfaction
10: Managed Care Projects–Relationship of Total
Satisfaction to Need and Vulnerability Factors
Final.
For the Managed Care
Projects, the total of nine patient satisfaction items was significantly
related to several of the 14 patient need and vulnerability factors.
-
Satisfaction
11: Integrated Care Project: Relationship
of Overall Program Satisfaction to Need and Vulnerability Factors
Final.
For the Community and
University Clinic Projects, the single item asking about overall
program satisfaction was significantly related to several of the 14
patient need and vulnerability factors.
-
Satisfaction
12: Managed Care Projects–Relationship of Overall Program Satisfaction to Need and Vulnerability Factors
Final.
For the Managed Care
Projects, the single item asking about overall program satisfaction
was significantly related to several of the 14 patient need and
vulnerability factors.
-
Satisfaction
13: Integrated Care Projects:
Relationship of Total Satisfaction to Days in Treatment
Final.
For the Community and
University Clinic Projects, the total of eight client satisfaction
items was not significantly related to the number of days in the
program.
-
Satisfaction
14: Managed Care Projects–Relationship of Total
Satisfaction to Days in Treatment
Final.
For the Managed Care
Projects, the total of nine patient satisfaction items was not significantly
related to the number of days in the program.
-
Satisfaction 15: Integrated Care Project: Relationship
of Total Satisfaction to the Number of Need and Vulnerability Factors
Final.
For the Community and
University Clinic Projects, the total of eight client satisfaction
items was not significantly related to the number of client need and
vulnerability factors.
-
Satisfaction 16: Managed Care Projects–Relationship of
Total Satisfaction to the Number of Need and Vulnerability Factors
Final.
For the Managed Care
Projects, the total of nine patient satisfaction items was slightly
related to the number of client need and vulnerability factors.
-
Satisfaction
17: Integrated Care Projects–Program Satisfaction by
Race-Ethnicity
Final.
For the Community and
University Clinic Projects, it was found that virtually all aspects of client satisfaction measured at least 60 days after entering
services are not related to race-ethnicity.
-
Satisfaction
18: Managed Care Projects–Program Satisfaction by Race-Ethnicity
Final.
For the Managed Care
Projects, it was found that
most aspects of client satisfaction measured at least 60 days after entering
services are not related to race-ethnicity.
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Satisfaction
19: Relationship of Service Needs and Vulnerabilities to Overall
Program Satisfaction
Final.
This Knowledge Item examines the relationship of the ratings of
overall program quality to service needs and vulnerabilities
factors.
-
Satisfaction
20: Comparison of Types of Projects–Relationship of Overall Program
Satisfaction to Need and Vulnerability Factors
Final.
The University Clinic and
Community Based Organization Projects tend to have slightly higher
client satisfaction ratings. These levels are also related to specific
client need and vulnerability factors.
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Satisfaction
21:
Level of Satisfaction with the Program and Number of Days of
Psychosocial Services Received
Final.
This Knowledge Item shows there is a very small correlation between program
satisfaction and the number of days in which psychosocial services were
received.
-
Satisfaction
22:
Total Program Satisfaction and Psychosocial Service History
Final.
This Knowledge Item shows there is a minimal correlation
between Total Satisfaction with the program at the last time the
participant was assessed and whether or not each of nine broad classes
and 39 specific categories of services had been received during the
treatment episode.
-
Satisfaction
23:
Participant Satisfaction and Change in CD4 Counts, Viral Loads,
Quality of Life, and Karnofsky Severity Ratings
Final.
This Knowledge Item shows that
patients who have relatively the most improvement in their quality of
life and whose clinicians rate their progress as most improving (or
least deteriorating) rate the quality of their programs most highly.
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Satisfaction
24:
Elements of Program Satisfaction and Psychosocial Service History
Final.
This Knowledge Item examines correlations between various elements
of satisfaction with the program and whether or not each of nine broad classes
and 39 specific categories of services had been received during the
treatment episode.
-
Satisfaction
25: Treatment with Triple Combination Therapies and Program
Satisfaction
Final.
This Knowledge Item
examines Program Satisfaction ratings for a group of patients treated in medical programs and for
whom there were also pharmaceutical records.
-
Satisfaction
26: Integrated Care Projects–Interrelationships of Aspects of Program
Satisfaction
Final.
This Knowledge Item shows the
interrelationship of eight program satisfaction indicators for patients
in HIV/AIDS psychosocial or integrated medical care programs.
-
Satisfaction
27: Managed Care Projects–Interrelationships of Aspects of Program
Satisfaction
Final.
Nine aspects of program
satisfaction are substantially intercorrelated for HIV/AIDS patients
undergoing treatment in managed medical care programs.
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Satisfaction
51: Comparison of Methods of Administering Satisfaction Surveys
Using data from the Community Based
Organization, University-based Comprehensive Healthcare, and Managed Care
Projects, it was found method of administration of the satisfaction
surveys was very minimally related to the levels of expressed
satisfaction.
Final.
