Context: Module 11 - TheMeasurementGroup.com

Main Purpose	The purpose of this module is to assess satisfaction with services.
Description	Codes major aspects of satisfaction or dissatisfaction with services. Overall ratings of satisfaction with services, perception of service providers, importance rankings for service issues, perceived barriers, likelihood of future use, and positive recommendations to family and peers. Codes general issues for all populations. Codes special issues relevant to youth, older adults, ethnic/cultural minorities, and women.
Target Projects for Form	Projects treating individual clients or patients. Projects assessing service outcome or utilization.
Major Evaluation Function	Measuring change and outcome for client-focused projects. Predictor or correlate of service utilization. Predictor or correlate of client outcome.
Comments	The module represents the core group of items for the client satisfaction instrument. Additional satisfaction items can be customized for individual projects in collaboration with TMG.
Implementation	The Activation Number will be specific to each site that uses the module. Core set of items have activation code number 19655. Module 11 (for Center for Community Health, Education & Research, Inc Site) Current Version (dated 6/18/96) Activation Number: 45961. Module 11 (Spanish) Current Version (dated 6/18/97) Current Version Activation Number: 63814. Module 11C (for Capitated Care Projects) Current Version (dated 9/10/96) Activation Number: 12584.
Citation(s)	Huba, G. J., Melchior, L. A., Staff of The Measurement Group, and HRSA/HAB's SPNS Cooperative Agreement Steering Committee (1997). Module 11: Client Satisfaction Survey. Available: www.TheMeasurementGroup.com. Culver City, California: The Measurement Group.